You may cancel your order at any time before it has been shipped for processing. To cancel an order, please contact our customer service team immediately. Once your cancellation request is confirmed, we will process a full refund to your original payment method within 3-5 business days. Please note that orders already in the shipping process cannot be canceled, but you may return them upon delivery following our standard return policy.
We recommend reviewing your order details carefully before completing your purchase to avoid unnecessary cancellations. If you encounter any issues during the cancellation process, our support team is available to assist you during business hours.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging with all tags attached. A valid proof of purchase (receipt or order confirmation) is required for all returns.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may experience processing delays. Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
Certain items are exempt from being returned, including perishable goods, custom products, and items marked as final sale. Please contact us if you have questions about specific product return eligibility.
Approved refunds will be processed to the original payment method within 7-10 business days after we receive and inspect your return. The time it takes for the refund to appear in your account may vary depending on your financial institution's processing times.
Shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product). In such cases, we will refund the standard shipping costs associated with your original order. For expedited shipping returns, only the standard shipping amount will be refunded.
If you received a gift and wish to return it, we will issue a refund in the form of store credit to the original purchaser. The refund amount will reflect the original purchase price minus any applicable discounts.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company, as processing times may vary. Some financial institutions require additional time to post the refund to your account.
If you've confirmed with your financial institution that the refund hasn't been processed, please contact our customer service team with your order details. We will investigate the matter and provide you with status updates. In rare cases where a refund cannot be processed to your original payment method, we may issue store credit or arrange an alternative refund method.
For payments made through third-party services (e.g., PayPal), refunds will be processed according to the policies of the respective payment processor. We recommend reviewing their refund policies for specific timelines.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact our customer service team. We're here to help ensure your satisfaction with every purchase.
Company Name: astylespectrum Chile S.A.
Address: Av. Andrés Bello 2457, Providencia, Santiago 7500971, Chile
Phone: +56 2 2914 6375
Email: [email protected]
Our customer service representatives are available Monday through Friday, 9:00 AM to 6:00 PM (Chile Standard Time), excluding national holidays. For faster service, please have your order number ready when contacting us.
